{
  "name": "support triage",
  "labels": [
    {
      "name": "billing_issue",
      "examples": [
        "I was charged twice this month",
        "my card was declined but the subscription is active",
        "how do I get a refund for the duplicate charge",
        "the invoice address on my receipt is wrong",
        "I need to move my balance to a new account",
        "why did my top up not show up yet",
        "cancel my plan and confirm no renewal charge",
        "the promo code did not apply at checkout"
      ]
    },
    {
      "name": "bug_report",
      "examples": [
        "the app crashes when I upload a file over 10 MB",
        "export gets stuck at 90 percent and never finishes",
        "the dashboard shows last week's numbers only",
        "I get a 500 when saving the settings page",
        "dark mode renders the sidebar unreadable",
        "the api returns an empty body on delete",
        "login loop kicks me back to the sign in page",
        "webhooks fire twice for the same event"
      ]
    },
    {
      "name": "feature_request",
      "examples": [
        "can you add csv export for the records list",
        "please support single sign on with our provider",
        "I would love a dark theme for the charts",
        "add an option to schedule weekly reports",
        "it would help to tag records by project",
        "can the api return cursor totals for pagination",
        "please add a german locale",
        "we need role based access for read only users"
      ]
    },
    {
      "name": "how_do_i",
      "examples": [
        "how do I rotate my api key",
        "where can I see my usage for this month",
        "how do I invite a teammate to my tenant",
        "what is the max size for an upload",
        "how do I point my domain at the dashboard",
        "where do I find my invoice history",
        "how do I set up a rate limit for my key",
        "how can I test the api before going live"
      ]
    }
  ]
}